FAQ

 

1. How much does delivery cost and how long does it take?

Delivery is free for orders above £45, you are welcome to purchase less than that but a small delivery charge will apply depending on the value of your order, see below:

£6.50 for orders up to £25

£4.25 for order up to £35

£3.25 for orders up to £45

all values are intended before Vat where applicale

2. How long does it take to receive my order?

if you place your order (providing we have everything in stock) before noon we most likely ship it the same day for delivery to you the day after (some remote areas may take an extra 24hrs). Please bear in mind that transit of goods are by road and delays can happen hence if you have a deadline to meet please call us to ensure we can ship it on time.

3. How do I return or exchange an item purchased?

You can return your item within 14 days of purchasing as long the product it is in its original condition and it is not been opened or used, cost of sending goods back to us is £10 which will be deducted from your refund which usually take place after 7 days that goods are returned, please ensure that goods are packed safely for transit.

4. Which payment methods can I use?

We accept Visa or Mastercard however the easiest way to pay is using Paypal, if you don't have a Paypal account don't worry just sign in as Guest and you can insert your credit card details as normal

5. How can I track my parcel?

Just provide a valid e-mail address or mobile no when placing your order and you will be notified the morning of the delivery with an automated message or e-mail which will give you an hour slot when delivery will take place, you can also manage your delivery from that point, ie informing the driver to leave the parcel next door or to deliver it another day.

6. Where do we ship?

We ship to UK mainland only, some remote areas like highlands may incur surcharges, deliveries in Europe may be arranged by phone only, we do not ship outside Europe.